Service Support Specialist

11 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Service Support Specialist. In this role, you will be responsible for delivering exceptional service experiences to our customers through various communication channels.

Key Responsibilities

  • Address customer inquiries in a timely and professional manner, utilizing email, phone, live chat, or social media platforms.
  • Provide support with orders, shipping, product details, and returns, ensuring seamless customer experiences.
  • Prioritize and manage multiple customer interactions simultaneously, maintaining a high level of quality and accuracy.

Requirements

  • Demonstrate excellent written and verbal communication skills, with proficiency in English.
  • Hold at least one year of experience in customer-facing roles, with a strong focus on problem-solving and adaptability.
  • Familiarity with tools such as Gorgias, Zendesk, or Shopify is advantageous but not essential.
  • Embody a solutions-oriented mindset, with a passion for continuous improvement and growth.

Technical Requirements

  • Ensure access to a personally owned PC or laptop with an i5 processor or equivalent.
  • Guarantee a minimum internet speed of 15 Mbps for both upload and download operations.

About Us

We value our employees' skills and offer a collaborative and supportive remote work environment. As a member of our team, you will have opportunities to grow professionally, contribute meaningfully, and make a lasting impact.



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