Inbound Communication Specialist

5 days ago


Islamabad, Islamabad, Pakistan Smart Connect Communication Full time
Inbound Customer Service Role

We are looking for dedicated professionals to fill the position of Inbound Customer Service Representative for our UK campaign.

As an Inbound Customer Service Representative, you will serve as the main point of contact for our UK-based clients. Your primary responsibilities will include handling customer inquiries and resolving issues in a timely and professional manner.

Responsibilities:
  1. Handle customer inquiries through various channels including phone, email, and chat.
  2. Deliver exceptional customer service by addressing concerns and resolving issues efficiently.
  3. Maintain accurate and up-to-date records and data entries.
  4. Work collaboratively with team members to meet customer satisfaction goals.
  5. Stay informed about product knowledge and industry developments.
Requirements:
  • Fluent English communication skills.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Prior customer service experience is desirable.
  • Ability to adapt to flexible scheduling.
Benefits:
  • A competitive compensation package.
  • Opportunities for career advancement and professional growth.
  • Extensive training and ongoing support.
  • A diverse and inclusive work environment.
Essential Skills:
  • Empathy and understanding
  • Effective problem-solving skills
  • Product/service knowledge
  • Time management and organization
  • Professionalism and integrity
  • Teamwork and collaboration
  • Attention to detail and accuracy
  • Cultural awareness and sensitivity
  • Conflict resolution and management
  • Adaptability and resilience
  • Security and compliance awareness
  • Sales and upselling skills (if applicable)


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