Global IMO Model Specialist

3 days ago


Lahore, Punjab, Pakistan Standard Chartered Life and Careers Full time
Key Responsibilities
  1. You will serve as a service partner, working collaboratively with internal stakeholders to solve client channel issues and identify opportunities for service improvement.
  2. Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs.
  3. Deliver exceptional service against agreed service standards, delivery standards, and minimal error rates.
  4. Provide expert advice to Relationship Managers on documentation-related matters, including origination of documentation for customers where required.
  5. Offer superior service and advice to Corporate clients in all interactions, covering channel activation pre-transactional enquiries, setup, training, and other channel-related issues.


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