
Customer Experience Specialist
1 day ago
Job Description
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be the primary point of contact for customers, ensuring that their inquiries, concerns, and issues are handled efficiently and professionally.
You will play a vital role in enhancing the customer experience by providing accurate information, resolving problems, and ensuring customer satisfaction. Key responsibilities include:
- Handling inbound and outbound customer calls, emails, and live chat inquiries.
- Providing product and service information to customers, resolving any questions or concerns they may have.
- Assisting customers with order placements, returns, billing inquiries, and account management.
- Addressing customer complaints and providing appropriate solutions and alternatives in a timely manner.
- FOLLOWING communication procedures, guidelines, and policies.
- Documenting customer interactions and maintaining accurate customer records.
- Collaborating with other departments to resolve complex issues and ensure smooth operations.
- Continuously striving to improve customer satisfaction and enhance the customer experience.
- Strong communication skills, both verbal and written.
- Able to listen actively and empathize with customers.
- Problem-solving skills with the ability to handle difficult or challenging situations calmly and efficiently.
- Proficiency in using customer service software, CRM tools, and other related technologies.
- Strong organizational and multitasking abilities.
- Able to work in a fast-paced environment while maintaining attention to detail.
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
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