
DigitalOcean Customer Experience Specialist
4 days ago
About Us:
At DigitalOcean LLC, we're building a cutting-edge technology company with an upward trajectory that simplifies cloud and AI so builders can focus on creating software that changes the world. As part of our DigitalOcean Insights Team, you will be responsible for setting the technical vision around Customer Observability, providing technical leadership, and mentorship to the team while representing the team when contributing to the overall technical landscape at DigitalOcean.
Main Challenges:
- Building Cloud-Scale Platforms: Build and operate cloud-scale distributed time-series databases that power customer observability.
- Scalable Solutions: Collaborate with other engineers to deliver scalable, reliable solutions for our customers.
- Customer Insights: Support and improve our customer Insights Platform by operating and extending the Open Source software we depend on (Prometheus, Thanos, Grafana).
- Cross-Functional Collaboration: Work closely with other product teams to enhance product offerings and improve our customers' observability.
- Data Mining and Metering: Work with DigitalOcean's infrastructure and customer metrics for data mining and metering.
- Automation and Efficiency: Automate operational tasks to improve efficiency and allow more time for innovation.
What We Expect:
- Go Experience: Must have experience working with Go as it is our primary language for development (Java experience is nice to have).
- IaC, Deployment Automation, and Instrumentation: Should have experience working with configuration/infrastructure management, deployment automation, and instrumentation.
- SRE Principles and Data-Driven Decision Making: Appreciate SRE principles and utilize data and automation to improve systems.
- Excellent Communication Skills: Have excellent communication skills as we work intimately with product teams to ensure our customers have the observability they need to be successful on our platform.
- Curiosity and Motivation: Show curiosity and motivation to dive into challenges, get your hands dirty, and jump into complex problems to find effective solutions.
- Distributed Systems Understanding: Have experience with distributed systems or a strong desire to learn, focusing on understanding the challenges of building and operating a cloud-scale platform.
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