Email Support Specialist

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time

We're looking for an experienced Email Support Executive to join our team.

Job Requirements

Main Responsibilities:

  1. Email response to customers using Zendesk software.
  2. Document each customer's inquiry or issue along with the resulting solution.
  3. Develop effective customer service solutions.
  4. Collaborate with the back-end team for order processing and updates.
  5. Communicate with courier companies regarding tracking issues.
  6. Make parcel collections as required.
  7. Interact with colleagues for additional information.
  8. Respond to customers according to requirements (at least 80 tickets per day).
  9. Work rotational morning shifts.

Additional Details:

No sales targets. Monthly salary + fuel allowance.

Candidates with relevant skills are encouraged to apply. Freshers can also apply if they meet the minimum qualifications.

The role requires a strong understanding of customer service principles and the ability to work in a fast-paced environment.



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