
Customer Support Professional
5 days ago
We are seeking a skilled and customer-focused professional to handle outbound and inbound calls with clients in the United States.
Key Responsibilities:
- Provide information or assist with services/products via outbound calls to customers in the U.S.
- Receive and address customer inquiries professionally and efficiently via inbound calls.
- Maintain a polite, empathetic, and customer-centric approach in all interactions.
- Document call details and customer interactions accurately in the system.
- Meet or exceed performance metrics, including call quality, resolution time, and customer satisfaction.
- Collaborate with team members and other departments to resolve complex customer issues.
- Adhere to company policies, guidelines, and scripts while ensuring compliance with data protection regulations.
Requirements:
English Proficiency: Exceptional English communication skills, both verbal and written.
Computer Skills: Proficiency in using computers, including MS Office applications and CRM tools.
Availability: Ability to work during US EST hours (6:00 p.m. to 3:00 a.m. PKT) time may vary depending on USA daylight saving.
Work Environment: Ability to work on-site at the designated office location.
Customer Service Experience: Previous experience in customer service, call centers, or a related role is preferred but not mandatory.
Key Competencies:
- Strong interpersonal and active listening skills.
- Problem-solving abilities with a focus on delivering positive outcomes.
- Ability to handle high call volumes and work in a fast-paced environment.
- Adaptable, with excellent organizational and time management skills.
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