Customer Experience Associate

7 days ago


Multan, Punjab, Pakistan Jazz Full time
Job Overview

Jazz is seeking a highly skilled Customer Experience Associate to join our team. As a key member of our commercial experience team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.



Responsibilities
  • Welcome and guide customers at the experience center, ensuring a smooth and efficient experience.
  • Develop a thorough understanding of our CRM system and portals to effectively manage customer interactions.
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Maintain high-quality standards for customer facilitation and continuously strive for improvement.
  • Upsell products from the experience center and promote services to enhance customer satisfaction.


Requirements
  • Demonstrate excellent communication and interpersonal skills to effectively interact with customers and stakeholders.
  • Showcase stakeholder management and effective communication skills to drive results.
  • Possess good sales and service expertise to provide tailored solutions to customers.
  • Be proficient in Microsoft Office and demonstrate strong email communication skills.
  • Hold knowledge of telecom products and customer management systems to effectively manage customer interactions.


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