Technical Support Agent

1 week ago


Lahore, Punjab, Pakistan The Digi Tech Resource Group, LLC. Full time

About the Role

We are looking for a talented and results-driven Chat Support Specialist to join our team in Lahore. As a key member of our customer support team, you will be responsible for providing top-notch customer service via live chat, ensuring that our customers have a seamless and satisfying experience.

Main Responsibilities

  1. Respond to customer inquiries and resolve issues in a timely and professional manner.
  2. Work collaboratively with colleagues to identify opportunities for process improvements and implement changes.
  3. Maintain accurate records of customer interactions and provide insights to inform business decisions.
  4. Develop and maintain a deep understanding of our products and services to effectively address customer concerns.
  5. Participate in ongoing training and development to stay up-to-date on industry trends and best practices.

Requirements

  • 1-3 years of experience in customer-facing roles.
  • Excellent written and verbal communication skills.
  • Proven ability to work effectively in a fast-paced environment.
  • Strong problem-solving skills with a focus on customer satisfaction.
  • Bachelor's degree or equivalent experience in customer service or a related field.


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