
Technical Support Lead
1 week ago
**About the Role:**
The Senior Technical Support Engineer at Motive is a highly skilled and experienced professional responsible for providing advanced technical support for our range of products and services. This role requires a deep understanding of complex technical issues and the ability to analyze and diagnose problems, developing effective solutions to minimize user disruption.
In addition to managing and troubleshooting high-level cases, this position involves leading and mentoring other technical support engineers, helping them develop their skills and expertise. The successful candidate will also collaborate with cross-functional teams to identify and address technical issues affecting customers.
Key responsibilities include:
- Analyzing and resolving complex technical issues that cannot be resolved by technical support engineers.
- Creating and maintaining technical documentation for internal and external use.
- Collaborating with engineering teams to identify and address technical issues affecting customers.
- Providing leadership and mentoring to technical support engineers.
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Technical Support Lead
1 week ago
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Lead Engineer for Technical Support
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Lead Technical Support Engineer
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Technical Lead Engineer for Customer Support
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