Performance Improvement Specialist

1 day ago


Islamabad, Islamabad, Pakistan Reactivespace Technologies Full time

About This Role:

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We are seeking a highly motivated and experienced Performance Improvement Specialist to join our team at Reactivespace Technologies.

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Responsibilities:

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You will identify opportunities for process improvement and efficiency gains, implement changes to enhance the overall effectiveness of our call center operations, and collaborate with other departments to address cross-functional issues and improve overall customer satisfaction.

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Main Objectives:

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  • Process Improvement:">
  • Identify opportunities for process improvement and efficiency gains.">
  • Implement changes to enhance the overall effectiveness of our call center operations.">
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  • ">
  • Collaboration:">
  • Collaborate with other departments to address cross-functional issues and improve overall customer satisfaction.">
  • Work closely with the team to enhance the overall customer experience.">
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Requirements:

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We require a candidate with a bachelor's degree in business or a related field and at least [X] years of experience in a call center environment, preferably in a leadership or supervisory role.

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Skills:

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Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and proficiency in call center software and tools are essential for this position.



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