Performance Management Specialist

4 days ago


Islamabad, Islamabad, Pakistan Touchstone Communications Full time

Touchstone Communications seeks a skilled Performance Management Specialist to lead our Call Center team. This individual will be responsible for developing and implementing performance metrics, analyzing data to identify areas for improvement, and providing actionable insights to inform business decisions.

Main Responsibilities
  • Develop and maintain performance metrics and dashboards to track team progress and identify areas for improvement
  • Analyze data to identify trends and opportunities for growth, and provide recommendations to management
  • Collaborate with other departments to develop and implement process improvements
  • Provide coaching and guidance to team members on performance-related topics
Requirements
  • Bachelor's degree in Business Administration or related field; MBA preferred
  • Proven experience in performance analysis and reporting, preferably in a call center environment
  • Excellent analytical and problem-solving skills with ability to communicate complex ideas clearly


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