
Customer Experience Manager
23 hours ago
This is a senior leadership position responsible for overseeing the development and implementation of strategic campaigns to enhance customer relationships.
Key Responsibilities- Serve as subject matter expert, providing guidance on inquiries and coordinating with team coaches to ensure seamless communication.
- Lead performance management of assigned team coaches through regular analysis, individual feedback, and weekly meetings.
- Participate in the recruitment process and manage the customer service team, ensuring high-quality standards are met.
- Implement effective policies and procedures to maintain excellent contact center quality control systems.
- Maintain a positive work environment by adhering to the company's code of conduct and promoting professionalism within the contact center.
- Ensure delivery of exceptional customer care based on predefined quality benchmarks and meet sales targets.
- Coordinate with relevant teams to resolve system issues and share relevant reports with supervisors.
- Address concerns of agents regarding adherence, attendance, performance, and other matters.
- Establish and meet performance targets for efficient sales and quality improvement.
- A strong educational background, preferably in a related field.
- Excellent analytical skills with the ability to make informed decisions.
- Exceptional written and verbal English communication skills.
- Strong leadership and management abilities, including coaching skills.
This role requires a skilled professional who can handle day-to-day client deliverables effectively and represent the department head in their absence when needed.
-
Customer Experience Manager
7 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeThis role involves managing customer relationships to drive business growth. The ideal candidate will have a proven track record in call centers, with at least 3 years of experience and strong leadership skills.Key Responsibilities:Manage customer interactions to ensure high levels of satisfactionSupervise and develop call center agents to achieve excellent...
-
Customer Experience Manager
7 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeCustomer Support RoleWe are seeking a highly skilled Customer Success Specialist to join our team. This individual will be responsible for delivering exceptional customer experiences, assisting customers with their queries and concerns, and providing accurate resolutions through call.The ideal candidate will have experience dealing with international...
-
Customer Experience Manager
6 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeCustomer Service Leadership RoleWe are seeking a highly experienced and skilled Call Center Team Leader to join our team. As a Call Center Team Leader, you will be responsible for leading and managing a team of customer service representatives, ensuring that they meet performance targets and provide excellent customer service.Your responsibilities will...
-
Sales And Marketing Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan Haval Experience Islamabad Full timeDirect message the job poster from Haval Experience IslamabadDirector Admin and HR & Project Manager, Communication Expert, Leader/Administrator, Security/Vigilance Expert, Manager and Human ResourceCompany DescriptionHaval Experience Islamabad is the largest dealership of the brand located in I-9, Islamabad, aimed at delivering the highest level of customer...
-
Customer Experience Manager
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeCustomer Success Key RolesCustomer Adoption Drive: Oversee customer adoption of our product, ensuring seamless integration and maximum utilization to meet customer needs.Analysis and Recommendations: Conduct in-depth analysis of customer requirements to identify and recommend the most impactful product features that align with their objectives.Relationship...
-
Senior Manager Customer Experience
7 days ago
Islamabad, Islamabad, Pakistan Zong CMPak Ltd Full timeJob Title: Senior Manager Customer Experience & ResearchDepartment: Customer Experience ManagementLocation: IslamabadReports To: Deputy Director Customer Experience ManagementJob Purpose:Senior Manager Customer Experience & Research will be responsible for monitoring, evaluating and enhancing customer satisfaction across the organization's voice and data...
-
Senior Customer Experience Manager
3 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeAbout the RoleWe are seeking a professional to manage customer interactions and relations, resolve customer complaints, and ensure customer satisfaction.The ideal candidate will have strong communication and problem-solving skills to effectively address and resolve customer issues. Key responsibilities include:Responding to customer inquiries in a timely and...
-
Customer Experience Manager
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeExceptional marketers utilize innovative methods to advance community and customer experiences, ensuring that messaging remains clear and consistent across all platforms.In this role, you will have the opportunity to create engaging campaigns and develop professional relationships with customers, ultimately driving sales growth and fostering brand loyalty.A...
-
Senior Customer Experience Manager
20 hours ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeExecutive Product Experience and Service StandardizationThis role plays a critical part in ensuring seamless service delivery and an exceptional customer experience through the assessment, monitoring, and evaluation of all products. Collaborate with relevant departments to establish service standards, evaluate product performance from a customer perspective,...
-
Digital Customer Experience Manager
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeDigital Customer Experience Manager">This role is critical in driving customer service excellence, ensuring compliance with regulations, and enhancing operational efficiency across multiple e-commerce platforms.Key Responsibilities:Cross-Functional Collaboration: Work closely with cross-functional teams to maintain compliance, improve customer support...