Senior Customer Experience Manager

1 day ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Executive Product Experience and Service Standardization

This role plays a critical part in ensuring seamless service delivery and an exceptional customer experience through the assessment, monitoring, and evaluation of all products. Collaborate with relevant departments to establish service standards, evaluate product performance from a customer perspective, and maintain consistent and exceptional service across all products.

The successful candidate will be responsible for implementing frameworks to assess product readiness for after-sales service, defining and implementing product quality standards, and collaborating with product departments to integrate customer feedback into product improvement.

Main Responsibilities:
  • Implement frameworks to assess product readiness for after-sales service.
  • Define and implement product quality standards to ensure consistency and reliability.
  • Collaborate with product departments to integrate customer feedback into product improvement.


A strong understanding of industry best practices for channel management, commercial business, corporate sales, customer servicing models, efficient complaint handling, new service modeling, and performance evaluation models is essential. The ideal candidate should possess excellent verbal and written communication skills, with the ability to communicate complex technical information to non-technical stakeholders.

Key Qualifications:
  • Bachelor's degree in Business Administration or related field.
  • Minimum 2-3 years of experience in frontend, commercial, technical, or related domains.


Required Skills and Qualifications:
  • Strong attention to detail.
  • Time Management.
  • Interpersonal skills.
  • Presentation & Analytical Skills.
  • Experience in customer care, complaint handling, and process optimization.
  • Familiarity with industry standards for network quality, service level agreements (SLAs), and customer support processes.
  • Excellent verbal and written communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • Strong presentation and report-writing skills to convey customer experience insights to senior management.
  • Strong analytical skills with the ability to interpret complex data and develop actionable insights.


Please note that this job requires a unique blend of technical and soft skills, with a focus on delivering exceptional customer experiences.

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