Help Desk Support Specialist

1 week ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Help Desk Technicians play a vital role in ensuring seamless technical operations within an organization. They are the primary point of contact for employees and customers seeking assistance with computer systems, software, and hardware-related issues.

Key Responsibilities:
  1. Provide first-level technical support via phone, email, or chat, resolving issues efficiently and effectively.
  2. Analyze and troubleshoot complex technical problems, escalating them to senior technicians or specialists when necessary.
  3. Maintain accurate records of technical issues and resolutions, contributing to the development of a comprehensive knowledge base.
Essential Skills and Qualifications:
  1. Demonstrated understanding of computer systems, software, and hardware fundamentals.


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