Help Desk Technician

3 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Overview:

We are seeking a skilled IT Support Specialist to join our dynamic IT support team. As a key member of our team, you will play a critical role in ensuring the smooth operation of our clients' systems. Your primary responsibility will be to provide technical assistance and support to clients via various communication channels.

Responsibilities:

  1. Respond to IT support requests from clients via phone, email, or chat
  2. Diagnose and resolve basic hardware, software, and network issues
  3. Escalate complex issues to higher-level support teams
  4. Maintain accurate and detailed documentation in our ticketing system
  5. Provide clear and concise instructions to non-technical users to resolve issues

Requirements:

  • Bachelor's degree in Computer Science, Computer Engineering, Cloud Computing, or related fields
  • Over 3 years of experience in an IT support or customer service role
  • Excellent interpersonal and communication skills
  • Ability to troubleshoot and prioritize effectively under pressure

Benefits:

A competitive salary and benefits package, opportunities for professional development and growth, a collaborative and innovative work environment, the chance to work on cutting-edge cloud projects, and a supportive and inclusive company culture.



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