
Night Shift Customer Service Representative
2 days ago
Job Title: Night Shift Customer Service Representative
Job Summary:We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.
The Call Center Agent will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Answer incoming calls and respond to customer queries and concerns in a professional manner.
- Make outbound calls to follow up on customer issues or gather additional information.
- Provide accurate and complete information to customers while maintaining a courteous and helpful demeanor.
- Troubleshoot and resolve customer problems or complaints, escalating issues when necessary.
- Update customer records in the database with accurate and relevant information.
- Meet and exceed individual and team performance targets.
- Collaborate with team members and other departments to ensure seamless customer service.
- Stay informed about company products, services, and policies to effectively address customer inquiries.
- Handle confidential customer information with sensitivity and discretion.
Requirements:
- High school diploma or equivalent; additional education or relevant experience is a plus.
- Proven customer service experience in a call center environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced and dynamic environment.
- Proficient in using computer systems and navigating multiple software applications.
- Flexibility to work varying shifts, including evenings and weekends.
- Ability to remain calm and composed under pressure.
Preferred Qualities:
- Multilingual skills may be an asset.
- Previous experience with customer relationship management (CRM) software.
- Positive attitude and a willingness to learn and adapt.
Our company offers a dynamic and supportive work environment, opportunities for growth and development, and competitive compensation packages.
Benefits include two Saturdays off per month, flexible working hours, and regular team-building activities.
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