Help Desk Professional

7 days ago

Lahore, Punjab, Pakistan beBeeCustomerSupport Full time 700,000 - 1,000,000
Job Title: Customer Support Specialist

The primary responsibility of this role is to assist customers in resolving their queries and concerns related to the electronic transfer of funds. A key aspect of this position involves analyzing customer concerns and providing timely resolutions, while maintaining a thorough understanding of customer requirements and needs.

To ensure seamless communication, the customer support specialist will provide guidelines to customers according to established procedures and regulations.

This role also entails coordinating inbound customer inquiries and referring unresolved grievances or special requests to designated departments for further investigation.

In addition to these responsibilities, the successful candidate will be expected to maintain proficiency with MS Office, particularly MS Excel, and possess excellent command in English language.

Ultimately, the goal of this position is to deliver exceptional customer service, ensuring high levels of satisfaction and loyalty among valued customers.

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