Customer Service Representative

6 hours ago

Islamabad, Islamabad, Pakistan beBeeCustomerService Full time
Job Overview

We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the frontline point of contact between our company and its customers, ensuring that their inquiries, concerns, and issues are handled efficiently and professionally.

Key Responsibilities:
  • Handle inbound and outbound customer calls, emails, and live chat inquiries.
  • Provide product and service information to customers, resolving any questions or concerns they may have.
  • Assist customers with order placements, returns, billing inquiries, and account management.
  • Address customer complaints and provide appropriate solutions and alternatives in a timely manner.
  • Follow communication procedures, guidelines, and policies.
  • Document customer interactions and maintain accurate customer records.
Requirements:
  • Strong communication skills, both verbal and written.
  • Ability to listen actively and empathize with customers.
  • Problem-solving skills with the ability to handle difficult or challenging situations calmly and efficiently.
  • Proficiency in using customer service software, CRM tools, and other related technologies.
Benefits:
  • Competitive salary with performance-based bonuses.
  • Comprehensive health and wellness benefits.
  • Paid time off and holidays.
  • Opportunities for career advancement and skill development.
  • Friendly and supportive work environment.

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