Customer Support Professional

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Description

We are seeking a highly skilled CUSTOMER SUPPORT EXECUTIVE to join our team.

Key Responsibilities:
  • Provisioning Packages: Setting up packages for new and existing accounts upon receiving invoices.
  • Client Account Upgradation: Handling client account upgrades upon receiving invoices from various channels.
  • Client Account Degradation: Managing client account degradation upon expiration, as well as handling other degradation requests.
  • XML Feed Integration: Setting up XML feed integration.
  • Clients Grievance Handling: Resolving clients' grievances by escalating issues related to Bayut.com reported by clients and account managers.
  • Live Chat Support: Providing live chat support to web users.
  • After Sales Support: Offering after sales support to account managers.
Requirements:
  • Experience: 6 months - 1 year in email/chat support.
  • Education: Graduate degree required.
  • Location: Gulberg, Lahore.
  • Shifts: Hybrid.
  • Position Level: Entry Level.
  • Language Skills: Excellent command over spoken and written English.
  • Communication Skills: Effective communication with internal/external staff for day-to-day queries and quick fixes.
  • Preferred Qualifications: Graduate with minimum 0.5 year experience.
  • Customer Service Experience: Experience in customer services role, preferably from a support/call center.
  • Soft Skills: Strong communication and follow-up skills.
  • Computer Literacy: Working knowledge of computer software like MS Word and Excel.
Seniority Level:

Executive

Employment Type:

Full-time

Job Function:

CUSTOMER SERVICE, BUSINESS DEVELOPMENT, AND OTHERS

Industries:

CONSUMER SERVICES, PUBLIC RELATIONS AND COMMUNICATIONS SERVICES, BANKING


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