
Contact Centre Human Resources Manager
5 days ago
We are seeking an experienced human resources manager to lead our contact centre team. The ideal candidate will have a proven track record of managing and developing high-performing teams, with a focus on driving business results through people.
The successful candidate will possess excellent leadership, communication, and interpersonal skills, with the ability to build strong relationships with employees at all levels.
About the Role:
- Leadership and management of the contact centre human resources team.
- Development and implementation of strategic plans to improve employee engagement, retention, and performance.
- Collaboration with cross-functional teams to achieve organisational objectives.
Requirements:
- Minimum 3 years of experience in human resources management, preferably in a contact centre setting.
- Strong knowledge of employment law and regulatory requirements.
- Excellent communication, interpersonal, and problem-solving skills.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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