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Customer Experience Associate
1 day ago
We are seeking a skilled and dedicated Customer Experience Associate to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our clients by answering their questions, addressing their concerns, and resolving their issues in a timely and professional manner.
This is an onsite night job at Johar Town Lahore. To be successful in this role, you should have excellent communication and interpersonal skills, be able to work well under pressure, and possess a strong understanding of our products and services.
Main Duties:
- Addressing client inquiries and resolving their issues in a timely and professional manner.
- Delivering superior customer service and ensuring clients feel valued.
- Collaborating with other team members to achieve common goals and objectives.
- Remaining knowledgeable about company policies and procedures, as well as industry trends and developments.
- Identifying opportunities to suggest products or services that might better meet client needs.
- Participating in training and other educational activities to improve knowledge of the company and role.
- Complying with all company policies and procedures.
Required Qualifications:
- A high school diploma or equivalent.
- More education or experience may be advantageous.
- Exceptional customer service and communication abilities.
- Comprehensive knowledge of the company's products and services.
- Proficiency in using computers, particularly CRM software.
- Ability to perform well under pressure and adapt to changing circumstances.
- Strong time management and decision-making abilities.
- Flexibility and accountability.
- Different language fluency may be desired.
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