Customer Experience Leader

7 hours ago


Lahore, Punjab, Pakistan HR Outsourcing and Consulting Full time
About the Job

We are seeking a highly skilled Guest Relations Manager to join our team at HR Outsourcing and Consulting. In this role, you will be responsible for driving exceptional guest service experiences.

Key Responsibilities
  • Provide strategic direction to continuously improve overall rating.
  • Respond promptly to guests' needs and anticipate their unstated requirements.
  • Actively listen and resolve guests' complaints.
  • Promote all amenities, conveniences, and programs offered to guests.
Requirements
  • Proven experience as a Guest Relations Manager or similar role.
  • Strong knowledge of personalized services principles and processes.
  • Experience with guest relationship management software and industry trends.
  • Excellent problem resolution, communication, and active listening skills.
  • Ability to work flexible hours and high level of responsibility.


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