Customer Interaction Manager

3 days ago


Karachi, Sindh, Pakistan Al Madiha Enterprises Full time

We are seeking a highly skilled Customer Interaction Manager to join our team. As a Customer Interaction Manager, you will be responsible for overseeing customer interactions and ensuring that our clients receive exceptional service.

Key Responsibilities

  1. Inbound Customer Support
    • Manage incoming customer calls and respond to customer inquiries, concerns, and complaints.
    • Provide accurate information and assistance to resolve customer issues.
    • Escalate complex or unresolved matters to the appropriate teams or supervisors.
    • Maintain high levels of customer satisfaction through effective communication.
  2. On-Screen Support
    • Oversee the provision of on-screen support to customers.
    • Ensure that customers receive accurate and timely information and assistance.
    • Monitor and improve the quality of on-screen support provided to customers.
  3. Data Entry and Documentation
    • Manage the recording of customer interactions, issues, and resolutions in the CRM system.
    • Maintain detailed and organized customer records for future reference.
    • Generate reports on customer service metrics and performance as required.
  4. Product Knowledge
    • Stay up-to-date with our company's products, services, and policies.
    • Develop and maintain product knowledge to better assist customers with their inquiries.
  5. Team Collaboration
    • Collaborate with colleagues, supervisors, and other departments to resolve customer issues.

Requirements

  • Minimum 2 years of Customer Service experience.
  • Bachelor's Degree or equivalent qualifications.
  • Proficiency in MS Office.
  • Excellent English Communication skills.
  • Flexibility to work flexible USA Shift Timings.

Benefits

  • Competitive Salary and Benefits Package
  • Fuel Card and Transport Assistance
  • Comprehensive Health Insurance
  • Paid Leave and Provident Fund
  • Opportunities for Professional Development
  • EOBI and Life Insurance
  • Flexible Working Hours
  • In-House Gym and Wellness Facilities

Working Hours

Flexible working hours available (5 or 6 days/week)



  • Karachi, Sindh, Pakistan Aim Interactive Full time

    Our VisionWe aim to deliver exceptional multimedia services to our clients by leveraging the expertise of our team members. To achieve this, we need a skilled Project Manager who can lead our projects and ensure timely delivery.Main RequirementsProven track record of successful project managementEffective communication and interpersonal skillsAbility to...


  • Karachi, Sindh, Pakistan Freelancerprox Full time

    Welcome to FreelancerproxWe strive to deliver high-quality web solutions that meet our customers' expectations.Our ExpectationsWe expect the ideal candidate to possess strong proficiency in HTML, CSS, and JavaScript.A solid understanding of responsive design principles and familiarity with jQuery/Bootstrap frameworks would be beneficial.The ability to...


  • Karachi, Sindh, Pakistan Sepia Solutions Full time

    Our Ideal Candidate:We are seeking an Interactive Design Expert who is passionate about crafting exceptional user experiences and interactions using the latest technologies for Magento 2, WordPress, and Shopify.The ideal candidate will possess a deep understanding of design, interaction, and usability principles, along with the technical expertise to create...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    We are seeking a Customer Engagement Specialist to join our team at Delivery Hero SE. In this role, you will be responsible for developing and implementing a comprehensive customer engagement strategy that enhances customer experience, increases brand presence, and improves customer engagement.Key ResponsibilitiesDevelop and implement a customer engagement...


  • Karachi, Sindh, Pakistan Fiber Beam Pvt Ltd Full time

    Company Overview:Fiber Beam Pvt Ltd is a dynamic and supportive organization committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. Our team of passionate and dedicated professionals are always looking for ways to improve and innovate.Job Description:As a Customer Support Officer, you will be...


  • Karachi, Sindh, Pakistan CloudLogically Full time

    OverviewCLOUDLOGICALLY is a leading provider of innovative solutions, and we're seeking an experienced User Experience Designer to join our team. As a UI/UX designer, you'll be responsible for creating engaging user experiences and visually appealing interfaces that enhance usability and accessibility across web and mobile platforms.This role involves...


  • Karachi, Sindh, Pakistan Tech Minds Venture Full time

    Job RequirementsWe are seeking a highly motivated and experienced Custom UI Designer to join our team at Tech Minds Venture. The ideal candidate will have a strong portfolio of previous design work, excellent communication skills, and the ability to take and act on feedback.Key responsibilities include designing visually appealing and user-friendly...


  • Karachi, Sindh, Pakistan Vyrl Communications Full time

    We are seeking an accomplished Interactive 3D Graphics Specialist to join our team at Vyrl Communications. In this role, you will be responsible for creating and manipulating 3D models, lighting, materials, and textures for real-time applications.Key Responsibilities:Create and Manipulate 3D Models: Develop and optimize 3D models for real-time...


  • Karachi, Sindh, Pakistan Vertical Edge Full time

    Job DescriptionVertical Edge is seeking a highly motivated sales professional to join our team as a Customer Engagement Manager. In this role, you will be responsible for building and maintaining strong relationships with existing customers to drive business growth.Your key responsibilities will include:Developing and executing sales strategies to meet or...


  • Karachi, Sindh, Pakistan Job Portal - dinCloud Pakistan Full time

    Job DescriptionThis role requires creating wireframes, prototypes, and high-fidelity mockups to effectively communicate design concepts and interactions.About This OpportunityWe are seeking a skilled Frontend Developer who can collaborate with product managers and developers to define project goals, scope, and timelines.Improve the user experience by...


  • Karachi, Sindh, Pakistan TA Solutions Full time

    We are looking for a highly skilled Framer Developer to join our engineering team. As a Framer Developer, you will be responsible for designing and developing interactive user interfaces using Framer.Job Responsibilities:Design and develop interactive prototypes and production-ready interfacesCollaborate with UI/UX designers to translate design concepts into...


  • Karachi, Sindh, Pakistan Caveo Salus Pharmaceuticals (Pvt) Ltd. Full time

    We are seeking an experienced sales professional to join our team and contribute to the growth of our business.Accountabilities:DELIVER RESULTS-ORIENTED PERFORMANCE: Achieve or exceed sales targets by executing effective sales strategies.BUILD KEY CUSTOMER RELATIONSHIPS: Establish and maintain strong relationships with key customers to drive sales...


  • Karachi, Sindh, Pakistan Xloop Digital Full time

    UI DesignerAt Xloop Digital, we are looking for a talented Senior UI UX Designer to lead our UX craftsmanship efforts.The ideal candidate will have a strong background in user research, wireframing, prototyping, and interaction design.Responsibilities include:Leading cross-functional teams to develop innovative design solutions.Conducting user research to...


  • Karachi, Sindh, Pakistan Gateway Systems Full time

    Job OverviewWe are seeking a highly skilled and proactive individual to oversee customer support operations within the fleet management industry at Gateway Systems. The ideal candidate will lead a team in addressing client inquiries, issues, and requests related to fleet operations efficiently and promptly.This role requires strong leadership skills,...


  • Karachi, Sindh, Pakistan R&I Electrical Appliances Full time

    Job SummaryR&I Electrical Appliances is seeking a seasoned professional to fill the role of Senior Assistant Manager Customer Services.Key ResponsibilitiesLead the customer service team in resolving customer inquiries and service centre queries, ensuring high levels of satisfaction and resolution.Manage the procurement of spare parts and tools for service...


  • Karachi, Sindh, Pakistan NielsenIQ Full time

    Visual Communication and Interaction Designer Job Description:NielsenIQ is seeking a skilled UI/UX Designer to lead the design of user-friendly digital interfaces that meet the needs of our clients. As a Visual Communication and Interaction Designer, you will be responsible for creating visual concepts and interactive prototypes to effectively communicate...


  • Karachi, Sindh, Pakistan 14th Street Pizza Co. Full time

    At 14th Street Pizza Co., we value our customers above all else. As our CUSTOMER SERVICE MANAGER, you will play a critical role in ensuring that our customers receive exceptional service every time they interact with us.You will be responsible for managing customer expectations, developing or updating customer service policies and procedures, and analyzing...


  • Karachi, Sindh, Pakistan LOKAL Ventures Pvt. Ltd. Full time

    Key Responsibilities:As a Customer Service Executive fluent in Arabic, you will be responsible for handling inbound and outbound calls in Arabic, primarily. You will assist customers with inquiries, bookings, and issue resolution, utilizing CRM systems, OTA platforms, and other tools to manage customer interactions and details efficiently. Delivering...


  • Karachi, Sindh, Pakistan R&I Electrical Appliances Full time

    About the RoleR&I Electrical Appliances is seeking a highly skilled and experienced professional to fill the role of Assistant Customer Service Manager - Senior.Key ResponsibilitiesSupport the customer service team in resolving customer inquiries and service centre queries, ensuring high levels of satisfaction and resolution.Assist in the procurement of...


  • Karachi, Sindh, Pakistan Rayssoft Full time

    Rayssoft is a dynamic and innovative company that values customer satisfaction above all else. We are seeking a highly skilled and motivated individual to join our team as a Customer Support Representative, with a strong focus on delivering exceptional customer service and support.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a...