
Customer Interaction Manager
3 days ago
We are seeking a highly skilled Customer Interaction Manager to join our team. As a Customer Interaction Manager, you will be responsible for overseeing customer interactions and ensuring that our clients receive exceptional service.
Key Responsibilities
- Inbound Customer Support
- Manage incoming customer calls and respond to customer inquiries, concerns, and complaints.
- Provide accurate information and assistance to resolve customer issues.
- Escalate complex or unresolved matters to the appropriate teams or supervisors.
- Maintain high levels of customer satisfaction through effective communication.
- On-Screen Support
- Oversee the provision of on-screen support to customers.
- Ensure that customers receive accurate and timely information and assistance.
- Monitor and improve the quality of on-screen support provided to customers.
- Data Entry and Documentation
- Manage the recording of customer interactions, issues, and resolutions in the CRM system.
- Maintain detailed and organized customer records for future reference.
- Generate reports on customer service metrics and performance as required.
- Product Knowledge
- Stay up-to-date with our company's products, services, and policies.
- Develop and maintain product knowledge to better assist customers with their inquiries.
- Team Collaboration
- Collaborate with colleagues, supervisors, and other departments to resolve customer issues.
Requirements
- Minimum 2 years of Customer Service experience.
- Bachelor's Degree or equivalent qualifications.
- Proficiency in MS Office.
- Excellent English Communication skills.
- Flexibility to work flexible USA Shift Timings.
Benefits
- Competitive Salary and Benefits Package
- Fuel Card and Transport Assistance
- Comprehensive Health Insurance
- Paid Leave and Provident Fund
- Opportunities for Professional Development
- EOBI and Life Insurance
- Flexible Working Hours
- In-House Gym and Wellness Facilities
Working Hours
Flexible working hours available (5 or 6 days/week)
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