Customer Care Executive Arabic

5 days ago


Karachi, Sindh, Pakistan LOKAL Ventures Pvt. Ltd. Full time
Key Responsibilities:
As a Customer Service Executive fluent in Arabic, you will be responsible for handling inbound and outbound calls in Arabic, primarily. You will assist customers with inquiries, bookings, and issue resolution, utilizing CRM systems, OTA platforms, and other tools to manage customer interactions and details efficiently. Delivering exceptional customer service while maintaining professionalism and a positive attitude is crucial for this role. Additionally, you will ensure accurate and timely recording of customer interactions and details, if needed addressing customer complaints and escalating complex issues to the appropriate department for resolution. Your job will involve staying up-to-date with company products, services, and policies to provide accurate information to customers. You will work with a talented team, empowered to tap into the booking short-term rental market and manage their properties with ease and efficiency using our intuitive property management software. LOKAL Ventures Pvt. Ltd. aims to shape the future of short-term rentals in MENA.

Required qualifications include fluency in Arabic, strong verbal and written communication skills, and previous experience in a customer service or call center role. You should be able to handle a high volume of calls while maintaining quality service, possess proficiency in CRM systems, OTA management, query resolution, ticketing, and tracking, and maintain a positive and proactive attitude with excellent problem-solving skills.

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