
Senior Assistant Manager Customer Services
5 days ago
R&I Electrical Appliances is seeking a seasoned professional to fill the role of Senior Assistant Manager Customer Services.
Key Responsibilities- Lead the customer service team in resolving customer inquiries and service centre queries, ensuring high levels of satisfaction and resolution.
- Manage the procurement of spare parts and tools for service centres, streamlining operations and improving efficiency.
- Verify and approve product sale return notes, maintaining strict quality control measures and ensuring compliance.
- Develop and implement incentive programs for CSD staff and verify SVC staff incentives, motivating team members to excel and achieve goals.
- Provide comprehensive software training to new team members, equipping them with the skills necessary to succeed and thrive in their roles.
- Conduct regular meetings with CSD to evaluate pending complaints, identifying areas for improvement and driving resolution.
- Develop and manage monthly budgets for service centres, optimising resources and reducing costs.
- Assume additional duties and tasks as needed, demonstrating flexibility and adaptability in a dynamic environment.
- Outstanding communication skills for effective customer interaction and liaison with professionals.
- Aktiv listening skills to understand customer needs, providing tailored solutions and ensuring high levels of satisfaction.
- Strong analytical skills, with the ability to think critically and resolve complex issues.
- Confidence, patience, politeness, tact, and diplomacy when handling challenging situations, maintaining a positive attitude and representing R&I Electrical Appliances favourably.
- Motivational skills and ability to lead a team of customer service assistants, fostering a culture of collaboration and success.
- Creative thinking to enhance customer service standards, continuously improving processes and outcomes.
- Ability to work well under pressure, managing multiple tasks and priorities with ease and precision.
- Excellent organisational and planning skills to develop customer services policies, ensuring seamless delivery of services.
- Professional presentation, especially in face-to-face interactions with customers, representing R&I Electrical Appliances positively and favourably.
- Commitment to ongoing self-improvement in customer service skills, staying up-to-date with industry trends and best practices.
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