Service Delivery Coordinator

5 days ago

Islamabad, Islamabad, Pakistan beBeeDispatch Full time 2,000,000 - 2,500,000
Field Dispatch Queue Manager Role

As a Field Dispatch Queue Manager, you will be responsible for overseeing all field service requests, incidents, and problems while managing support operations and scheduling.

  • Ensure adherence to service-level agreements (SLAs) by coordinating with internal teams and subcontractors.
  • Develop ticket escalation processes to ensure free flowing escalation and information within the organization.
  • Act as an escalation point for all requests and incidents.

Key responsibilities include:

  • Oversee all requests, incidents, and problems.
  • Manage and coordinate urgent and complicated support issues.
  • Develop and mature ticket escalation processes.
  • Assist in determining root cause of issues and communicate appropriately to internal and external customers and team members.

The ideal candidate will have experience leading a team of support desk professionals, excellent communication skills, and the ability to effectively prioritize and execute tasks in a high-pressure environment.

**Required Skills and Qualifications:**

  • 5+ years' experience with PC systems, related peripherals, common software programs, and Operating Systems.
  • Previous experience in leading a team of support desk professionals with a focus on efficiency and documented success.
  • Strong interpersonal and customer service skills.

**Benefits:**

  • A comprehensive benefits package including employee life insurance, health coverage for employees, spouse, and children.
  • Optional discounted coverage for parents.
  • Voluntary Pension Fund Scheme.

**We are an Equal Opportunity Employer:**

We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind.

Job Function
  • Management
Industries
  • IT Services and IT Consulting

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