Customer Service Director

7 days ago


Lahore, Punjab, Pakistan Buksh Group Full time

This is a vital role that plays a pivotal part in maintaining and enhancing the Buksh Motors market image. To achieve this, it entails the development and implementation of after sales strategies, as well as improving the effectiveness of all after sale customer service activities across the entire region.

Main Responsibilities:
  • Forecast goals and objectives for the after sales department and strive to meet them.
  • Provide top-notch service and value to customers.
  • Foster strong relationships and rapport with customers.
  • Reward existing customers and attract new ones.
  • Follow a set procedure from receiving a customer until delivering their vehicle and following up.
  • Ensure the highest standard of service and minimize returns by fixing issues right the first time.
  • Guarantee compliance with brand warranty and policy procedures.
  • Serve as liaison between the company and brand representatives.
  • Develop and implement policies and procedures aligned with each brand's CI standards.
  • Determine future requirements and expansion plans for each service center in terms of equipment, manpower, parts stock levels, etc.
  • Assist in annual business planning and achieving goals for the after sales department.
  • Communicate with brand principals on technical matters, campaign completions, recalls, warranty, procurement of accessories, and training for technical and non-technical staff.
  • E nsure in-house and abroad training of staff to enhance their skills and product knowledge.
  • Monitor compliance with all rules and regulations.
  • Collaborate with accounts and shipment departments for smooth operations regarding receiving shipments of parts, accessories, and tools.


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