Help Desk Technician

22 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
About the Role:

We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support to clients, troubleshooting and resolving technical issues, and collaborating with internal teams to implement client solutions.

Key Responsibilities:
  • Providing technical assistance to clients regarding product installations, configurations, patches, and upgrades.
  • Identifying, analyzing, and correcting alerts & issues to minimize trade flow impact and prevent outages.
  • Collaborating with internal teams on various aspects of client implementations.
  • Managing CRM system ticket queues to ensure efficient issue resolution.
  • Responding to queries on different internal and external client group chats.
  • Working on XML files to handle customer requests related to the graphical user interface.
  • Testing, identifying, and diagnosing functionality errors within established testing protocols.

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