Technical Assistance Specialist

11 hours ago


Lahore, Punjab, Pakistan Abeeha Technologies Full time

Abeeha Technologies is seeking an experienced Technical Assistance Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to customers using Enterprise Resource Planning (ERP) software.

Responsibilities:
  1. Design and deliver training programs for existing clients.
  2. Work closely with cross-functional teams to ensure customer satisfaction.
  3. Collaborate with development, product, and sales teams to identify and address customer needs.
  4. Develop and maintain customer support documentation, including FAQs and knowledge base articles.
  5. Provide timely and effective technical support to customers using ERP software.
  6. Responsible for maintaining and designing social media content across multiple platforms.
  7. Resolving customer issues through phone and remote desktop support.
  8. Guiding customers on software usage and resolving their inquiries.
  9. Improving customer support processes to enhance the overall customer experience.
  10. Participating in software testing and providing feedback on issues encountered during testing.
Requirements:
  1. Excellent written and verbal communication skills.
  2. Proficient in using remote desktop support tools and CRM software.
  3. Familiarity with ERP software and its functionalities.
  4. Basic SQL knowledge for problem solution.
  5. Bachelor's degree in Computer Science, Information Technology, or related field.


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