Technical Assistance Specialist

7 hours ago


Lahore, Punjab, Pakistan ibex Full time
Our Team

We are a diverse and dynamic team of professionals who share a common goal: delivering exceptional customer experiences. As a Support Services Professional, you will have the opportunity to collaborate with like-minded individuals, learn from their experiences, and grow professionally.

Job Description

This role involves providing technical support to international customers, resolving product-related issues, and maintaining high levels of customer satisfaction. The ideal candidate will possess excellent communication skills, technical expertise, and a passion for delivering exceptional customer experiences.

Key Responsibilities
  • Assist customers with technical issues via phone calls.
  • Develop and maintain a deep understanding of products and services offered.
  • Collaborate with internal stakeholders to improve service quality and efficiency.
Requirements
  • O Levels/Matric or above.
  • American or neutral accent.
  • Proficiency with MS Office (particularly MS Excel and MS Word).


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