Technical Support Expert

5 hours ago


Lahore, Punjab, Pakistan Eco Energy Services Full time

We are seeking a highly skilled Technical Support Expert to assist our customers with technical issues related to our products and services.

Job Description

The ideal candidate will have excellent problem-solving skills, be able to work independently, and possess strong communication skills to effectively interact with customers.

Key Responsibilities
  1. Provide timely and accurate responses to customer queries via phone calls
  2. Assist customers in using specific product features and functionalities
  3. Proactively identify and address customer complaints and concerns
  4. Keep customers informed about new product releases and updates
  5. Ensure that customer technical issues are resolved in a timely manner
  6. Collect and share customer feedback with relevant teams
Requirements and Qualifications

Mandatory Requirements

  • Strong English verbal skills
  • Experience as a Customer Support Specialist or similar role
  • Familiarity with CRM systems


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