Help Desk Analyst

6 days ago


Karachi, Sindh, Pakistan EWS Group Full time

EWS Group is seeking a seasoned Software Support Analyst to join our team. As a key member of our technical support team, you will provide expert-level assistance to our customers via phone, email, and chat.

Your primary responsibilities will include creation of detailed bug reports, managing customer issues through effective troubleshooting, and prioritizing competing issues based on impact to end users.

We require candidates with extensive software and hardware experience in a Windows environment, Microsoft applications, Azure support experience, and strong database knowledge. Additionally, we need individuals who can work independently and collaboratively as part of a team.

In return for your expertise, we offer a competitive salary, comprehensive benefits package, professional development opportunities, and a dynamic work environment.



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