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Incident Resolution Specialist
2 weeks ago
A highly skilled Incident Resolution Specialist is required to manage major incidents and drive them to resolution in accordance with established procedures and service levels.
- Main Responsibilities:
- Oversee the management of major incidents from initiation to closure
- Provide strategic guidance and direction during critical incident periods
- Evaluate and recommend corrective actions to prevent future occurrences
- Collaborate with stakeholders to ensure effective communication and timely resolutions
Key Skills and Qualifications:
- Possess strong analytical, problem-solving, and decision-making skills
- Demonstrate excellent verbal and written communication skills
- Proven ability to work effectively under pressure and meet deadlines
- Familiarity with incident management processes and tools
Benefits and Requirements:
- Bachelor's degree in a relevant field or equivalent experience
- Minimum 3 years of experience in incident management or a related field
- Strong understanding of ITIL principles and practices
- Ability to work flexible hours, including on-call shifts
