Help Desk Specialist

6 days ago

Sargodha, Punjab, Pakistan beBeeSupport Full time $50,000 - $75,000

About This Role:

We are seeking an exceptional Customer Support Professional to join our team. As a key member of our support team, you will play a vital role in delivering outstanding service to our North American clients.

Your Key Responsibilities Will Include:

  • Customer Support & Issue Resolution:
    • Respond promptly and accurately to customer inquiries and technical issues via email, chat, and phone.
    • Troubleshoot and resolve complex technical problems related to our products.
    • Ensure all support tickets are resolved efficiently and effectively.
    • Serve as the primary point of contact between clients and internal teams to escalate and resolve critical issues.
    • Maintain clear and concise documentation of customer interactions and resolutions within our CRM system.
  • Process Improvement & Client Experience:
    • Identify recurring customer pain points and collaborate with cross-functional teams to address root causes.
    • Document and update support processes to enhance efficiency and client satisfaction.
    • Gather and report customer feedback to our Product and Engineering teams for continuous product improvement.
  • Collaboration & Communication:
    • Work closely with our North American Customer Success team to ensure seamless client experiences.
    • Communicate effectively with clients, providing timely updates and solutions on technical issues and product queries.
    • Participate in regular team meetings to stay aligned on ongoing client needs and support initiatives.

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