Key Performance Improvement Role

7 days ago

Islamabad, Islamabad, Pakistan beBeeQuality Full time
Job Title: Quality Assurance Specialist

Overview of the Job:

The primary role is to ensure that all sales team members are performing at their best and meeting performance goals. This involves tracking employee performance, identifying areas for improvement, and developing strategies to increase productivity.

Responsibilities:

  • Monitor call center agents through live monitoring and review quality of work performed by them through the use of a call recording system and applications.
  • Identify training needs for sales team members and communicate these requirements to the training department as necessary.
  • Provide feedback to call center team leaders and managers on employee performance.
  • Work closely with the QA Manager to anticipate training needs assessments, client requirements, and commencement of plans without fail.
  • Track employee performance to identify trends and ensure employees meet sales and performance goals.
  • Ensure call center employees provide complete and accurate information to callers.
  • Provide feedback to telemarketers by monitoring calls; conducting daily and weekly help sessions.
  • Direct quality initiatives by requiring adherence to quality assurance policies and procedures by developing new models and implementing changes.

Requirements:

  • Effective listening and problem-solving skills.
  • Excellent communication and presentation skills.
  • Prior experience in Outbound Call Center required.
  • Proven ability to manage multiple responsibilities with high attention to detail and professionalism.
  • Excellent proficiency in MS-Excel (Stats/Graphs/VLOOKUP).
  • Excellent verbal, written, and interpersonal communication skills.
  • Exceptional listening and analytical skills.

Working Conditions:

This is a permanent night shift position from 7pm to 4am.

  • Manager of Performance Improvement

    7 days ago

    Islamabad, Islamabad, Pakistan beBeeEvaluation Full time

    Overview of the RoleThe comprehensive job description outlines the responsibilities, requirements, and organizational context. A refined version with improved HTML formatting is necessary to better serve its purpose.Job Description:The role encompasses strategic planning, monitoring, and evaluation activities to ensure optimal performance and alignment with...

  • Key Project Coordinator Role

    7 days ago

    Islamabad, Islamabad, Pakistan beBeeProject Full time

    Project CoordinatorWe are seeking a highly skilled and experienced Project Coordinator to join our team. This is a key role that will be responsible for coordinating the overall project delivery, ensuring timely completion of tasks, and maintaining effective communication with stakeholders.Job DescriptionThe Project Coordinator will work closely with the...

  • Senior Billing Specialist

    7 days ago

    Islamabad, Islamabad, Pakistan beBeebillingspecialist Full time

    About the Role:This is a key position within our organization where you will serve as the primary contact for all billing-related inquiries.

  • Data Analyst Role

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Data Analyst RoleJob Description:We are seeking a detail-oriented and analytical individual to join our marketing team as a Data Campaign Analyst.The ideal candidate will be responsible for analyzing data from marketing campaigns, providing insights that drive strategic decision-making.Expertise in data analysis and understanding of campaign performance...

  • Border Improvement Project Experts

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Engineers for Border Improvement ProjectWe are seeking experts with experience in consulting services in border improvement to join our team:Customs and Trade Facilitation SpecialistBCP ICT SpecialistBCP Layout Design EngineerBCP Security SpecialistTransport EconomistFinancial SpecialistSocial Development SpecialistEnvironmental SpecialistProcurement...

  • Process Improvement Specialist

    7 days ago

    Islamabad, Islamabad, Pakistan beBeeSalesEnablement Full time

    Job Title:Process Improvement Specialist - Sales EnablementJob Description:As a key member of the commercial division, you will play a vital role in enhancing sales capabilities and driving business growth through process automation, strategic planning, and change management. This is an exceptional opportunity to leverage your expertise in project...

  • Automation and Process Improvement Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeProcess Full time

    Automation and Process Improvement SpecialistJob Description:- Develop automation strategies to streamline processes and enhance efficiency.- Partner with cross-functional teams to document workflows and create Standard Operating Procedures (SOPs).- Design and maintain powerful automations using tools like HubSpot Workflows and Zapier.- Continuously evaluate...

  • Key Construction Cost Estimator Role

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeCostEstimator Remote Work Freelance Full time

    Construction Estimator RoleWe are seeking a skilled professional to fill the position of Construction Estimator.This is an exciting opportunity for someone with a strong understanding of construction processes, materials, and costs to join our team.The ideal candidate will possess exceptional analytical and communication skills, as well as proficiency in...

  • Multimedia Performer

    7 days ago

    Islamabad, Islamabad, Pakistan beBeeCreator Full time

    Content Creator RoleWe are seeking enthusiastic and charismatic individuals to star in our Reels and Shorts.As a Content Creator, your primary role will be to act and perform in front of the camera, bringing our content ideas to life.You will work closely with our creative team to ensure that our videos are engaging, entertaining, and aligned with our...

  • Key Account Executive

    7 days ago

    Islamabad, Islamabad, Pakistan F. Hoffmann-La Roche Gruppe Full time

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...