Customer Support Director

1 week ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

This role requires a strategic leader who can drive operational excellence, optimize customer interactions, and ensure the highest levels of satisfaction.

Job Description

We are seeking an experienced customer support professional to lead our team in delivering exceptional service. As a key member of our organization, you will be responsible for overseeing daily customer interactions across all communication channels (calls, emails, CRM platforms).

Your primary objective will be to ensure timely and professional communication with customers to resolve issues and provide updates. You will also be responsible for monitoring and optimizing response times, resolution rates, and overall customer satisfaction.

  • Team Leadership & Performance Management
  • Customer Support Operations
  • KYC Compliance & Policy Adherence
  • Process Optimization & Reporting
  • Dispute & Escalation Management
  • Technology & Tools Management
Requirements

To be successful in this role, you will need:

  • 5+ years of experience in customer service, with at least 2 years in a managerial or leadership role.
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Experience in high-volume customer support environments, ideally in industries like car rental, financial services, logistics, or e-commerce.
  • Proficiency in CRM systems, call center tools, and ticketing platforms (e.g., Freshdesk, Maqsam, Zendesk, or similar).
  • Strong problem-solving abilities and ability to handle escalations effectively.


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Customer Success DirectorWe are looking for a highly motivated Customer Success Director to join our team. As a key contributor, you will be responsible for driving customer success through strategic planning, sales development, and customer engagement.Key Responsibilities:Develop and execute customer success strategies to increase revenueCollaborate with...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking a seasoned professional to lead our customer support and compliance efforts. As an Assistant Director, you will be responsible for driving customer service excellence, ensuring compliance with regulations, and enhancing operational efficiency across multiple e-commerce platforms.The selected candidate will work closely with...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Customer Experience DirectorWe are seeking a Customer Experience Director to lead our restaurant team. Key responsibilities include:Guest complaint management, comment cards, and follow-up calls to ensure customer satisfaction.Daily review of product quality, presentation, and reporting any issues to the relevant teams.Staff management, including attendance,...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    We are looking for a Customer Service Director to lead our store team in delivering exceptional customer experiences. This role involves supervising the operational and organizational standards of the store, ensuring that all customers receive high levels of satisfaction.The ideal candidate will have outstanding leadership and interpersonal skills, as well...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    About the RoleThe Director of Forensic Support is responsible for leading the forensic analysis team and ensuring that all investigations receive high-quality support.Duties and ResponsibilitiesOversee the forensic analysis team to ensure accuracy and timeliness.Mentor junior team members to develop their skills.Develop and implement processes to improve...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Title: Sales and Customer Relationship DirectorThe Sales and Customer Relationship Director oversees the entire customer service and sales operation. This role involves managing a team of sales representatives, developing sales strategies, building and maintaining customer relationships, and ensuring exceptional service delivery to enhance customer...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job RequirementsWe are seeking a highly skilled and experienced Director of Research Support to join our team. The successful candidate will be responsible for coordinating research activities, including the development and maintenance of our research portal.You will have a strong background in research administration and a proven track record of experience...

  • Operations Director

    1 week ago


    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job SummaryWe are seeking a highly skilled Operations Director to manage all operations related to our air conditioning products. The ideal candidate will oversee After Sales Services and Customer Services, ensuring seamless customer experiences.Key ResponsibilitiesManage the entire lifecycle of our air conditioning products, from installation to after-sales...

  • Customer Support

    2 weeks ago


    Islamabad, Islamabad, Pakistan Sara International Travel Full time

    Call Center Specialist (Customer Support)Location: Gulberg Greens, IslamabadCompany: Sara International Travel (New York-Based | 32+ Years of Trusted Service)Shift: 6:00 PM – 3:00 AM (Night Shift)Work Days: 6 Days a WeekIndustry: Travel & TourismEmployment Type: Full-time (On-site)Sara International Travel, a highly reputable New York-based travel company...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job SummaryWe are seeking a highly skilled Customer Service Director to manage client relationships and ensure seamless service delivery.The ideal candidate will have excellent communication skills, technical expertise, and the ability to work with cross-functional teams to resolve issues promptly.Key ResponsibilitiesIncident Management: Own total incident...