Customer Experience Director

3 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Customer Experience Director

We are seeking a Customer Experience Director to lead our restaurant team. Key responsibilities include:

  • Guest complaint management, comment cards, and follow-up calls to ensure customer satisfaction.
  • Daily review of product quality, presentation, and reporting any issues to the relevant teams.
  • Staff management, including attendance, leave, advances, hiring, documentation, and vaccinations.
  • Maintenance of a safe working environment for guests and staff, adhering to health and safety protocols.
  • Daily inspections of outlets, monitoring variances in front-of-house and back-of-house operations, and POS systems.
  • Control of operational costs, introducing new ways of cost cutting and cost-effective plans.
  • Monthly reporting of outlet operations, outlining successes and areas for improvement.
  • Implementation and compliance of company policies and protocols.
  • Upselling targets and achievement through effective training and development programs.

The ideal candidate will have excellent leadership skills, a passion for delivering high-quality service, and a drive to achieve business growth. If you are motivated and enthusiastic, we encourage you to apply.



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