
Amazon Account Manager
1 week ago
We are seeking a skilled and detail-oriented Amazon Account Manager to join our team in Central America. This role will require you to work from 3:00 PM to 11:00 PM CST, ensuring the efficient management of our clients' Amazon accounts.
About Full Circle AgencyFull Circle Agency is a leading full-service marketing agency specializing in Amazon e-commerce. Our global team is committed to delivering exceptional account management and strategic solutions to help brands grow and thrive on Amazon.
Key Responsibilities:- Client Communication:
- Act as the primary point of contact for clients during the assigned shift.
- Respond promptly to inquiries via email, chat, or other communication channels.
- Provide updates and solutions for client concerns, ensuring satisfaction and trust.
- Account Health Management:
- Monitor and maintain the health of Amazon seller accounts, ensuring compliance with Amazon's policies.
- Proactively identify and address issues to prevent account suspensions or penalties.
- Issue Resolution:
- Resolve product listing errors, order discrepancies, and other Amazon Seller Central issues.
- Collaborate with internal teams to address escalated concerns efficiently.
- Listing Optimization:
- Optimize product listings for enhanced visibility and sales performance.
- Conduct audits to ensure accurate and compliant product information.
- Reporting:
- Prepare detailed shift reports for the Manager, summarizing tasks completed, issues resolved, and updates for the next team.
- Provide actionable insights based on account performance and client feedback.
- Task Management:
- Use tools like Click-Up, Slack, and Google Sheets to document tasks and updates.
- Assist in executing weekly and monthly strategies to improve client performance.
- Experience:
- At least 1-2 years of experience in e-commerce, client communication, or account management.
- Hands-on experience with Amazon Seller Central is highly preferred.
- Skills:
- Exceptional verbal and written communication skills in English.
- Strong problem-solving and analytical skills.
- Proficiency in tools like Google Sheets, Click-Up, and Slack.
- Additional Requirements:
- Reside in Central or South America to align with the shift timing.
- Availability to work from 3:00 PM to 11:00 PM CST.
- A collaborative and inclusive work environment.
- Opportunities for professional growth and skill enhancement.
- Competitive compensation and benefits package.
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