Technical Service Engineer

7 hours ago


Lahore, Punjab, Pakistan Motive Full time

Motive empowers the people who run physical operations with innovative tools to make their work safer, more productive, and profitable.

Our platform provides complete visibility and control, reducing manual workloads by automating and simplifying tasks.

With over 120,000 customers across various industries, we offer cutting-edge solutions for transportation, construction, energy, field service, manufacturing, agriculture, food, retail, and the public sector.

Job Description:

The Technical Support Engineer - Enterprise will manage, track, diagnose, and troubleshoot complex issues in our Enterprise Tech Support team.

They will collaborate with colleagues to develop and implement effective solutions, ensuring seamless communication with customers and internal teams.

  1. Develops and implements technical solutions to resolve complex issues.
  2. Collaborates with cross-functional teams to improve processes and reduce issues.
  3. Utilizes data analytics to identify trends and areas for improvement.
  4. Provides exceptional customer service and support.
  5. Contributes to a diverse and inclusive workplace culture.
Requirements:
  1. 2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles.
  2. Computer Science/Engineering background.
  3. Fluent in spoken and written English.
  4. Team player and can work in a professional environment.
  5. Exceptional performer.
  6. Familiar with Hardware and Firmware level troubleshooting.
  7. Technically sound and expert.
  8. On-Call rotation flexibility.


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