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Technical Support Engineer Role
10 hours ago
Soliton Technologies (Pvt) Ltd. is seeking a seasoned Technical Support Engineer to join our team. As a key member of our support department, you will play a vital role in helping customers resolve technical issues and improve their experience with our solutions.
With a strong background in software engineering and customer service, you will work closely with our development team to troubleshoot complex problems and develop effective solutions. Your expertise in relational databases, HL7, XML, and web services will be invaluable in this role.
We are looking for an individual who possesses excellent communication skills, both written and verbal, and has the ability to effectively communicate with customers and internal stakeholders. If you have a passion for delivering exceptional customer experiences and are eager to take on new challenges, we encourage you to apply for this exciting opportunity.
- Troubleshoot complex technical issues reported by customers and provide timely resolutions.
- Develop and maintain accurate documentation to support our solutions.
- Collaborate with our product team to identify customer needs and implement improvements.
- Log and track customer issues, ensuring timely updates and closure.
The ideal candidate will possess a Bachelor's degree in Computer Science or a related field and a minimum of 3 years of relevant experience in a similar role. Enterprise systems experience, such as JBoss and WebLogic, is highly desirable.
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