Customer Relationship Specialist

2 days ago

Faisalabad City Tehsil, Pakistan beBee Careers Full time
Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team at the frontline point of contact between our company and its customers, you will play a vital role in enhancing the customer experience by providing accurate information, resolving problems, and ensuring customer satisfaction.

Key Responsibilities:
  1. Handle Customer Inquiries: Respond to inbound and outbound customer calls, emails, and live chat inquiries in a timely and professional manner.
  2. Provide Product Information: Offer detailed information about our products and services, addressing any questions or concerns customers may have.
  3. Assist with Order Management: Assist customers with order placements, returns, billing inquiries, and account management.
  4. Resolve Customer Complaints: Address customer complaints and provide suitable solutions and alternatives in a timely manner.
  5. Follow Communication Procedures: Adhere to established communication guidelines and policies.
  6. Document Customer Interactions: Maintain accurate and up-to-date records of customer interactions.
  7. Collaborate with Other Departments: Work closely with other departments to resolve complex issues and ensure seamless operations.
Requirements:
  • Effective Communication Skills: Possess strong verbal and written communication skills.
  • Active Listening: Demonstrate the ability to listen actively and empathize with customers.
  • Problem-solving Skills: Utilize problem-solving skills to handle challenging situations calmly and efficiently.
  • Tech Savviness: Be proficient in using customer service software, CRM tools, and other related technologies.
  • Organizational Abilities: Exhibit strong organizational and multitasking abilities.
  • Flexibility: Show adaptability in a fast-paced environment while maintaining attention to detail.
  • Education: Hold a high school diploma or equivalent; additional qualifications in customer service or related fields are an asset.
Preferred Qualifications:
  • Customer Service Experience: Possess prior experience in a customer service role.
  • Product Familiarity: Have knowledge of our company's products and services.
  • Flexibility in Scheduling: Be able to work flexible shifts, including evenings, weekends, and holidays if required.
Benefits:
  • Competitive Salary: Receive a competitive salary with performance-based bonuses.
  • Comprehensive Benefits: Enjoy comprehensive health and wellness benefits.
  • Paid Time Off: Benefit from paid time off and holidays.
  • Career Advancement Opportunities: Pursue career advancement and skill development opportunities.
  • Supportive Work Environment: Thrive in a friendly and supportive work environment.
Job Specification

Information Technology and Services - Karachi, Pakistan

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