AI/ML Data Science Platform Leader

2 days ago

Islamabad, Islamabad, Pakistan beBeeApplication Full time 15,000,000 - 25,000,000
Senior Application Support Lead

This leadership position oversees daily operations, shift coordination, and case assignments for the L1 Application Support team. The ideal candidate combines strong technical expertise with customer empathy to deliver effective support across international time zones.

Key Responsibilities
  • Serve as the senior escalation point for high-priority or escalated issues.
  • Lead, mentor, and manage a high-performing L1 support team, overseeing daily operations, scheduling shifts, and assigning case responsibilities.
  • Oversee first-line support for complex data science applications, covering API integrations, model outputs, workflow errors, system configurations, and SQL-related issues.
Required Qualifications
  • Bachelor's or Master's degree in Computer Science, IT, or related field.
  • Minimum 7+ years of experience in application or technical support, with at least 2–3 years in a leadership role.
  • Proven experience with ticketing tools (e.g., JIRA, Zendesk), SQL, REST APIs, log analysis, and documentation.
  • Strong communication skills, customer empathy, and ability to manage across regions and time zones.
  • Familiarity with cloud environments (AWS, GCP, Azure) and scripting (e.g., Python, Bash) is a plus.
  • Exposure to monitoring tools like Datadog, Airflow, Jupyter.
  • ITIL certification or experience with ITSM processes.
  • Experience working in AI/ML-intensive SaaS or data-heavy platforms.

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