Service Quality Compliance Expert

6 days ago

GulshaneIqbal Town, Pakistan beBeeCompliance Full time 576,000 - 720,000
Job Overview

Our organization is seeking a meticulous Quality Assurance Specialist to assume responsibility for maintaining the highest standards of service quality and compliance within our operations.

Key Responsibilities
  • Quality Control: Conduct thorough assessments of interactions between customer-facing agents and customers to ensure quality and compliance with regulatory standards.
  • Call Monitoring: Systematically monitor both inbound and outbound calls to verify technical accuracy and conformity with company policies and procedures.
  • Team Management: Efficiently manage team groups to provide prompt feedback and statistics to customer-facing agents and supervisors, enhancing the customer journey.
Desirable Skills and Qualifications
  • Minimum 1 year of experience in a similar role.
  • Excellent verbal, written, and interpersonal communication skills.
  • Exceptional listening and analytical skills.
  • Strong time management skills.
  • Ability to multi-task and operate in a fast-paced, team environment.
Workplace Benefits
  • A dynamic and inclusive work environment focused on professional growth and employee satisfaction.
  • A variety of fringe benefits, including KPI based rewards and annual bonuses.

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