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Dynamic Operational Leader Wanted

3 weeks ago

Lahore, Punjab, Pakistan beBeeOperational Full time 1,500,000 - 2,280,000
Job Overview

We are seeking a highly skilled and experienced Operations Manager to lead our team in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.

This is an exciting opportunity to take a key role in operational excellence and make a real difference in the success of our organization.

Key Responsibilities
  • Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).
  • Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.
  • Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.
  • Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.
  • Analyze performance data and prepare detailed reports with actionable insights for senior management.
  • Handle client escalations with professionalism and ensure timely resolution.
  • Drive process improvements to enhance operational efficiency and customer satisfaction.
  • Ensure compliance with regulatory standards and industry best practices.
  • Support workforce planning including scheduling, resource allocation, and attendance tracking.
Qualifications & Requirements
  • Bachelor's/Master's degree in Business Administration, Management, or a related field.
  • 5-7 years of experience in BPO operations, including 2 or more years in a supervisory or managerial role.
  • Strong grasp of BPO workflows, KPIs, and quality assurance standards.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.
  • Proficiency in MS Office, CRM systems, and performance monitoring dashboards.
Why This Role?

This is an exceptional opportunity to join a forward-thinking organization that values innovation, collaboration, and professional growth. You will have the chance to lead impactful projects and contribute to the success of our team.

Our organization offers a supportive and dynamic work environment, where you can grow and develop your skills and expertise.

If you are a motivated and results-driven leader who is passionate about operational excellence, we encourage you to apply for this exciting opportunity.