Customer Service Team Lead

5 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description: Call Center Manager

You will be responsible for managing all aspects of a call center operation, including personnel management, workflow optimization, and customer relationship building. Key skills required include excellent leadership and communication skills, ability to work under pressure, and commitment to delivering exceptional customer experiences.

Main Responsibilities:
  1. Leading a team of agents to ensure high-quality service delivery
  2. Monitoring and analyzing call center performance metrics to identify trends and areas for improvement
  3. Collaborating with other departments to align goals and objectives


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