
Senior Program Manager: Global Banking Solutions
1 week ago
The Job in Brief:
We are seeking a highly experienced Project Manager to join our Customer Success team. The ideal candidate will be responsible for managing projects globally, serving as a bridge between internal teams and clients, and providing effective coordination and communication among all project stakeholders.
This is a key role in ensuring the success of our online banking solutions, and the right candidate will have a proven track record of delivering results in fast-paced, dynamic environments.
- 5-8 years of experience
- Demonstrated experience in the financial sector
- Experience in startup/scaleup environments
- Managed a program
- Agile coaching experience is beneficial
Fundamentals:
To succeed in this role, you will need:
- Strong knowledge of standard software tools related to your responsibilities
- Able to provide teams, colleagues, and customers with context on how software tools enhance efficiency and effectiveness
- Promotes agile philosophy and ways of working
In this role, you will be expected to:
- Create tools and processes for internal and external reporting
- Support strategy discussions based on reported data
- Address issues based on data
- Ensure project effectiveness (productivity/billability)
You will also be responsible for:
- Identifying business development opportunities
- Designing and facilitating client workshops
- Spotting potential issues and minimizing impact through effective management
- Managing large transformation programs within a client
- Working with senior stakeholders to define long-term program strategy
In addition to client-facing responsibilities, you will also be responsible for:
- Effectively managing project teams and resolving issues
- Proactively identifying potential resources
- Training team members in Scrum methodology
- Managing multiple teams in large programs or multiple projects
You will need to be comfortable with:
- Ambiguity and rapid change
- Influencing and driving change
- Identifying potential risks from changes
- Mitigating impact and replanning accordingly
- Improving change processes
Finally, you will be responsible for:
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