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Payment Support Specialist

1 week ago

Lahore, Punjab, Pakistan EWS Group Full time
About Us

EWS Group has grown from a small start-up to a global enterprise software conglomerate with over 2,000 staff across three cities. As a subsidiary of Constellation Software Inc., we are proud to be part of a global company with a broad-based portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains.

We provide integrated payments services to businesses and software providers, improving the payments experience in a growing number of industries. Our team is dedicated to delivering exceptional customer service and support to our clients.

Responsibilities and Requirements

In this role, you will be responsible for providing customer support and assistance with payment processing needs, including onboarding, reconciliation, risk management, terminal ordering, and troubleshooting. You will also be responsible for mastering various support processes and platforms, effectively managing multiple customer inquiries at once, and accurately documenting all customer interactions.

Key Responsibilities:

  • Customer Service Excellence: Proactively engage with customers via phone, email, and chat, demonstrating exceptional customer service skills and professionalism in every interaction.
  • Technical Proficiency: Proficient in Microsoft Office Suite and capable of learning additional support platforms quickly.

Required Skills and Qualifications:

  • Excellent Communication: Strong verbal and written communication skills, with the ability to convey clear and concise information.
  • Analytical Problem-Solving: A methodical approach to gathering requirements, identifying issues, and finding effective solutions.
  • Mathematical Competency: Strong numerical skills to support reconciliation of bank statements and payment processing data.