Client Liaison Specialist

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Summary:

The Client Calling Representative plays a pivotal role in facilitating seamless communication and coordination between clients and skilled Visa Experts. This position involves establishing connections with clients, arranging consultations, and providing support to immigration advisors by ensuring all necessary appointments and documentation are prepared in advance.

Main Responsibilities:

  1. Contact clients & schedule consultations with Visa Experts based on client needs and availability.
  2. Engage potential clients, answer basic questions about immigration services.
  3. Serve as the first point of contact for clients seeking skilled immigration advice.
  4. Assist clients in preparing for their meetings with Visa Experts by providing details on necessary documents, timelines, and expectations.
  5. Relay client-specific information to advisors and ensure that the advisors are well prepared for each meeting.
  6. Maintain open communication between clients and advisors to ensure effective and timely service delivery.
  7. Provide a high level of customer service, addressing client concerns and questions with professionalism and empathy.
  8. Follow up with clients post-appointment to ensure they have the information and support needed for the next steps.

Key Requirements:

  1. Education: A bachelor's degree in sales, marketing, or relevant field.
  2. Experience: 0-1 year of experience in a client-facing role (e.g., customer service, client calling). Previous experience in immigration is a plus but not required.
  3. Skills & Competencies: Strong communication and interpersonal skills. Excellent organizational and time-management abilities. Ability to handle multiple tasks and manage conflicting priorities. Basic understanding of skilled immigration processes and requirements is advantageous.

What We Offer:

  1. Opportunity to work in a fast-paced and dynamic environment.
  2. Make a real impact on our growth and success.
  3. Be part of a collaborative and supportive team.
  4. Personal Loans
  5. Free online doctor consultations
  6. Monthly engagement activities
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