
Business Liaison Specialist
2 days ago
Job Title: Business Liaison Specialist
Job DescriptionWe are seeking an experienced and proactive Business Liaison Specialist to oversee the entire customer journey, ensure satisfaction, and foster strong client relationships.
- Work closely with Leadership to manage high-priority clients, providing regular updates and insights on account health and satisfaction.
- Build strong, trusted relationships with clients, understanding their needs, goals, and challenges.
- Serve as the primary contact for client inquiries, addressing questions or issues promptly and coordinating with internal teams for resolution.
- Maintain open lines of communication with Leadership to ensure alignment on key client needs and expectations.
The ideal candidate will be responsible for:
- Collecting client feedback, sharing insights with internal teams, and contributing to product and process improvements.
- Scheduling and conducting regular client meetings, interviews, and check-ins, providing updates to internal and external stakeholders.
- Providing client insights, preparing reports, and assisting with strategic planning for client success.
To be successful in this role, you will need:
- Excellent skills in English communication; both written and verbal.
- A Bachelor's degree in Business, Marketing, or a related field.
- Previous experience of 4-5 years in a similar role, preferably in the IT sector or Call Center.
- Ability to manage multiple clients simultaneously and prioritize tasks effectively.
This is an evening shift position with flexible working hours.
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