Business Liaison Specialist

2 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Job Title: Business Liaison Specialist

Job Description

We are seeking an experienced and proactive Business Liaison Specialist to oversee the entire customer journey, ensure satisfaction, and foster strong client relationships.

  • Work closely with Leadership to manage high-priority clients, providing regular updates and insights on account health and satisfaction.
  • Build strong, trusted relationships with clients, understanding their needs, goals, and challenges.
  • Serve as the primary contact for client inquiries, addressing questions or issues promptly and coordinating with internal teams for resolution.
  • Maintain open lines of communication with Leadership to ensure alignment on key client needs and expectations.
Responsibilities

The ideal candidate will be responsible for:

  • Collecting client feedback, sharing insights with internal teams, and contributing to product and process improvements.
  • Scheduling and conducting regular client meetings, interviews, and check-ins, providing updates to internal and external stakeholders.
  • Providing client insights, preparing reports, and assisting with strategic planning for client success.
Requirements

To be successful in this role, you will need:

  • Excellent skills in English communication; both written and verbal.
  • A Bachelor's degree in Business, Marketing, or a related field.
  • Previous experience of 4-5 years in a similar role, preferably in the IT sector or Call Center.
  • Ability to manage multiple clients simultaneously and prioritize tasks effectively.

This is an evening shift position with flexible working hours.

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